About Us
Established in 2004, Mindbridge Group owns the largest business process outsourcing company in Pakistan as its primary concern and has diversified into the hospitality, real-estate development and the power generation business. In 2025 the group will generate combined revenue of over $200 million.
BPO Services
2004
Hospitality
2020
Power Generation
2024
BPO Services
INDUSTRY
We are engaged in 5 key industries, including
E- commerce, Transport & Logistics, Food,
Telecom, Banking and Fintech.
GLOBAL CLIENTELE
We are servicing multiple clients in over 20
languages across EU, MENA, APAC and North
American region.
Mindbridge supports the Worlds Largest:
Fintech
Ride hailing food
Delivery company
Mindbridge Investments
Hospitality Industry
Essem Hotel- Intercontinental
Hotel Islamabad
Real Estate
Commercial and Residential
Projects
Energy Industry
Uch Power Pvt Ltd,
Uch 2 Power Limited
Established in 2004
8000+ Full Time Employees
Supporting 45 Different Countries
23 Global Technology Clients
Serving 9+ Industries
Key Milestones
2004
10 Employees
Mindbridge begins operations
2007
150 Employees
First Global Fintech Client Agreement
2015
300 Employees
Largest ride hailing company signs Global Services agreement
2016
800 Employees
Largest 2 telecom in Pakistan sign contracts with Mindbridge
2019
2000 Employees
Largest food delivery company outsources support operations
2020
3300 Employees
Diversify into the hospitality industry
2022
4400 Employees
Global food and beverage giant outsources its customer support function
2024
8000 Employees
Diversify into the power generation industry
Financials
Our Locations
SITE 1
32 Empress Road Lahore. 30,000 square feet of covers area. Easily accessible by public transport. Space for 1,200 employees.
SITE 2
7 Kashmir Road Lahore. 75,000 square feet of covered area. Space for 2,500 employees.
SITE 3
KLP area. 150,000 square feet of covered area. Easily accessible by public transport. Space for 7,000 employees.
SITE 4
Building at the outsourced city in Dubai UAE. Site capacity of 400 FTEs. RTA bus stop next to the building.
SITE 5
Building in Islamabad. Site capacity of 1000 FTEs. Located in Gulberg Greens.
SITE 6 – COMING SOON
New office to start operations from Egypt this year.
CERTIFICATIONS
Annual ISO audit &
certification
Safeguarding confidential information is core to
the services that Mindbridge provides. We are
committed to delivering services that meet the
international gold standard.
We adhere to the highest industry benchmarks, demonstrated by our compliance with various relevant ISO standards. Over the years, we have consistently prioritized quality, earning several certifications that underscore our dedication to excellence:
Quality Management Systems
Customer Contact Centers
Business Continuity
Information Security
Guidance on Social Responsibility
General Data Protection Regulation
Payment Card Industry Data Security Standard
Business Process Controls
Cyber security Compliance
Mindbridge Investments
At Mindbridge, we are dedicated to being a socially responsible corporate citizen,
consistently striving to make a positive impact on the communities we serve.
Over the years, we have proudly supported institutions such as:
The SOS Children's
Village
Fatima Memorial
Hospital
Shaukat Khanum Memorial
Cancer Hospital
Contact Us
Yousuf Aqeel Ahmed | VP Sales
Mobile: +92-346-4009400
Email: yaqeel@mindbridge.net
51-M, Denim Road
Quaid-e-Azam Industrial Estate
Kot Lakhpat, Lahore 54760, Pakistan.